Frequently Asked Questions
Everything you need to know about our luxury timepieces and fine jewelry.
What is your standard shipping policy for jewelry?
We offer complimentary insured express shipping on all orders over £500. For orders below this value, a flat rate is applied, and all items are tracked and require a signature upon delivery to ensure security.
How do I return an item that isn't quite right?
You can return any unworn and unaltered item within 30 days of receipt. Please ensure the security tag remains attached and the item is returned in its original packaging with all certification documents.
Do you offer professional ring resizing services?
Yes, we offer a complimentary first resize for most engagement rings purchased from Berry's Jewellers. Please note that certain full-set eternity bands or intricate designs may have limitations.
Are your diamonds ethically sourced?
Absolutely. We strictly adhere to the Kimberley Process, ensuring that all our diamonds are conflict-free and sourced from reputable suppliers who maintain high ethical standards.
Can I pay for my purchase using finance options?
We provide a range of interest-free credit options for up to 36 months on qualifying purchases. You can apply for finance directly at the checkout for an instant decision.
Do your watches come with a manufacturer warranty?
Every timepiece purchased from Berry's Jewellers comes with a full international manufacturer warranty, typically ranging from two to five years depending on the brand.